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Shipping & T&C's

Delivery terms and conditions:

New Zealand Deliveries

Throughout New Zealand, we use local couriers to get  products to you safely and quickly. We aim to have your order delivered to you within 1-2 working days. For South Island and rural deliveries, add an extra day to delivery times. Exact time taken is also dependent on when order was placed.

Shipping will be paid for by the buyer in the amount agreed upon by Kiwi Soul Food at the time of purchase. If an item is lost during shipping, a replacement product to the same value will be given to the buyer.

Tracked 0kg - 1kg including packaging = $7.00
Tracked 1kg - 1.99kg including packaging = $8.00
Tracked 2kg - 2.99kg including packaging = $9.00
Tracked 3kg - 20kg including packaging = $16.00

International Deliveries

For any enquiries regarding international deliveries outside New Zealand, please email sales@kiwisoulfood.co.nz with the items you would like and your shipping address, and we will respond with a personalised shipping estimate.

Return Policy

We guarantee the highest quality of all our products and strive to ensure our customers' satisfaction. If you are not completely satisfied with your purchase you will be entitled to a refund or return based on complaint. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item and returned before requesting a refund. Exchanges are granted on a case-by-case basis.
 

Promo codes/coupons

 

Unless stated promotions and promo codes may not be combined. Only one promo code can be used per purchase. Kiwi Soul Food has the right to cancel promotion at any time and without prior notice.
 
 
Refer a friend
 
Refer a friend entitles the person referring a friend to 15% off each friend referred and may not be combined with other coupons. A minimum spend of $35 is required to qualify for the 15%.
The friend that is referred will receive 20% off their first purchase of minimum of $40.
This is valid for those residing in NZ and Australia.
Refer a friend can be cancelled at anytime and without notice
 
Sample products
 
Samples are available. Only one per customer per product type is permitted ( a max of 3 of a combination of samples per customer). A nominal fee of $2.5 is charged for shipping.